June 14, 2016

advertisement A new study by J.D. Power and Associates found that the number of complaints about automotive software problems has been rising at a double-digit annual rate, increasing 22 percent last year alone. Read More: Safety Agency to Shift Gears on Auto Industry Self-Certification "Consumer complaints are the canaries in the coal mine for automobile manufacturers when it comes to anticipating future recalls and longer-term customer satisfaction," said Renee Stephens, vice president of U.S. automotive research at J.D. Power. "Software-related problems have become much more prevalent and, if not addressed, could begin to erode consumer trust in ...

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Automotive Software News